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July 07 Businessexcellence 1 Editor’s letter EDITORIAL Editor In Chief Martin Ashcroft editorial@infinity-mediallc.com DESIGN Production/Creative Director Zachary Smith design@infinity-medialllc.com PUBLISHERS Business Directors Andy Kerr Andy Turner info@infinity-mediallc.com BUSINESS Director of Editorial Research Scott Mason smason@infinity-mediallc.com Sales Managers Sean Brett sbrett@infinity-mediallc.com Jim Coughlin jcoughlin@infinity-mediallc.com Senior Editorial Researchers Tim Conlon tconlon@infinity-mediallc.com Jennifer Flynn jflynn@infinity-medaillc.com James Rose jrose@infinity-mediallc.com Administration & Operations Kathy Toomey ktoomey@infinity-mediallc.com Subscriptions info@infinity-mediallc.com Infinity Media LLC 100 Cummings Center Suite 246C Beverly, MA 01915 Tel: 978 232 9284 Fax: 978 560 0999 www.infinity-mediallc.com Businessexcellence ACHIEVING Given the name of this magazine, it’s no surprise that we try to uncover examples of excellence wherever we can find them. We continually find them in the mining industry, which is undergoing something of a renaissance, not only in Canada, but in the US, too. If you will indulge me, I might say that our editorial process is a little like mining itself. We begin with exploration, with researchers finely tuned to discover deposits of excellence. Our project managers do the development work, and our writers extract the ore from the interviews. After that, it’s up to the editor and designer to refine, filter and polish. Again this month we feature a couple of mining companies, one that has turned an underperforming silver mine in Idaho into a going concern with an aggressive exploration program, and another that is making the transition from explorer to producer, with some of the largest gold deposits in the world. Both are pursuing their business opportunities with an eye on sustainability, and excellence oozes from every pore of their operations. Lessons can be learned about excellence from every business sector, which is why we are in business with a broad-based magazine. Anyone interested in continuous improvement cannot fail to be impressed by the approach of Air Products, who used the tools of continuous improvement to examine the CI process itself, to become a high performing organization. And then there’s healthcare—an industry desperately in need of improvement, if I dare be so bold. We found an example this month of a healthcare provider that has mined deposits of excellence from Toyota to Wal-Mart, and is putting them into practice in Nebraska. But I’ll save the last word for Toronto Pearson International Airport, which is just starting its program of continuous improvement after ten years of construction work to rebuild its facilities. How it managed to stay open during the construction phase is a story in itself, but we also reveal its strategy to become the airport of choice for the gateway to North America. Par excellence

Businessexcellence July 07 2 Lead story 4 High performance Air Products has put the tools of continuous improvement to work on the continuous improvement process itself, to create a high performing organization. Strategic management 10 Product development The second of six articles on integrated business management explains the importance of including product development in sales and operations planning. Supply chain 14 Demand driven supply chain As the rising price of raw material raises the value of inventory, manufacturers are discovering how digital kanban can save them a pretty penny. Infrastructure 18 Lean logistics The price of fuel is causing anxiety wherever goods have to be moved. The temporary hire of logistics professionals brings in valuable expertise to fight costs. Toronto Pearson 22 Reinvention After a ten year project to rebuild its facilities, Toronto Pearson International Airport can finally start to think about innovation and continuous improvement. Nebraska Medical Center 36 21st century healthcare Nebraska Medical Center has earned a reputation for excellence, innovation and extraordinary patient care by learning best practices from other industries. Choate Construction 48 All about reputation Choate Construction has never missed a deadline. And when you do quality projects with quality clients, they say, the volume takes care of itself. NovaGold Resources 56 Transformation After almost ten years of exploration and development, NovaGold Resources is successfully making the transition from explorer to producer. 22 4 Features Businessexcellence ACHIEVING 18