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Businessexcellence July 07 2 Lead story 4 High performance Air Products has put the tools of continuous improvement to work on the continuous improvement process itself, to create a high performing organization. Strategic management 10 Product development The second of six articles on integrated business management explains the importance of including product development in sales and operations planning. Supply chain 14 Demand driven supply chain As the rising price of raw material raises the value of inventory, manufacturers are discovering how digital kanban can save them a pretty penny. Infrastructure 18 Lean logistics The price of fuel is causing anxiety wherever goods have to be moved. The temporary hire of logistics professionals brings in valuable expertise to fight costs. Toronto Pearson 22 Reinvention After a ten year project to rebuild its facilities, Toronto Pearson International Airport can finally start to think about innovation and continuous improvement. Nebraska Medical Center 36 21st century healthcare Nebraska Medical Center has earned a reputation for excellence, innovation and extraordinary patient care by learning best practices from other industries. Choate Construction 48 All about reputation Choate Construction has never missed a deadline. And when you do quality projects with quality clients, they say, the volume takes care of itself. NovaGold Resources 56 Transformation After almost ten years of exploration and development, NovaGold Resources is successfully making the transition from explorer to producer. 22 4 Features Businessexcellence ACHIEVING 18

July 07 Businessexcellence 3 US Silver Silver bullet An underperforming silver mine in Idaho is returning to the glory of its historical past through investment and an aggressive exploration program. Natrol Mission possible Natrol is on a mission to become the most desired nutritional products brand. With a new management team at the helm, that looks very likely. Turner Acceptance Lending support As its loan customers have unproven credit records, Turner Acceptance uses a careful, human touch to build long term relationships. Paulus, Sokolowski & Sartor Up for a challenge Never afraid to tackle the toughest projects, PS&S has grown steadily into a diversified engineering, architecture and land planning firm. Urbitran Group Slicker cities Urbitran has been making city transport systems smoother and more efficient for over 30 years. A strategy of growth by acquisition is taking it to the next level. Terracon Consultants Down to earth Terracon is an engineering consultancy that specializes in “earth engineering”, intent to grow organically and by acquisition to give itself a bigger footprint. E-J Electric Installation Engineering excellence E-J Electric takes on some of the biggest and most prestigious projects imaginable, from New York’s Yankee Stadium to 500MW power plants. Civil & Environmental Consultants Branching out Civil & Environmental Consultants is an engineering consultancy that is rapidly becoming a one-stop shop, growing by opening new branches across the country. McCarran International Airport A safe gamble Growth is no gamble for McCarran International Airport. It’s biggest challenge is keeping up with the increasing number of people who want to visit Las Vegas. 63 66 74 71 82 86 96 48 86 78 Industry perspectives 66 90