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July 07 Businessexcellence 3 US Silver Silver bullet An underperforming silver mine in Idaho is returning to the glory of its historical past through investment and an aggressive exploration program. Natrol Mission possible Natrol is on a mission to become the most desired nutritional products brand. With a new management team at the helm, that looks very likely. Turner Acceptance Lending support As its loan customers have unproven credit records, Turner Acceptance uses a careful, human touch to build long term relationships. Paulus, Sokolowski & Sartor Up for a challenge Never afraid to tackle the toughest projects, PS&S has grown steadily into a diversified engineering, architecture and land planning firm. Urbitran Group Slicker cities Urbitran has been making city transport systems smoother and more efficient for over 30 years. A strategy of growth by acquisition is taking it to the next level. Terracon Consultants Down to earth Terracon is an engineering consultancy that specializes in “earth engineering”, intent to grow organically and by acquisition to give itself a bigger footprint. E-J Electric Installation Engineering excellence E-J Electric takes on some of the biggest and most prestigious projects imaginable, from New York’s Yankee Stadium to 500MW power plants. Civil & Environmental Consultants Branching out Civil & Environmental Consultants is an engineering consultancy that is rapidly becoming a one-stop shop, growing by opening new branches across the country. McCarran International Airport A safe gamble Growth is no gamble for McCarran International Airport. It’s biggest challenge is keeping up with the increasing number of people who want to visit Las Vegas. 63 66 74 71 82 86 96 48 86 78 Industry perspectives 66 90

Businessexcellence July 07 4 Chris Bujak tells Martin Ashcroft how Air Products applies the tools of continuous improvement to the CI process itself, to create a high performing organization High performance