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Businessexcellence September 07 2 Interview 4 Flight plan Thella Bowens, CEO of San Diego County Regional Airport, reveals the authority’s master plan for growth. Strategic management 8 The demand review The third of six articles on integrated business management explains the demand management process. Supply chain 12 VRM is now Vendor relationship management (VRM) is a relatively new supply chain tool with all round benefits. Operational excellence 16 Information, information, information When change is part of daily life, a manufacturing execution system (MES) allows an immediate response. KUDU Industries 20 Keeping up with growth Spectacular sales growth is a challenge in itself, both internally and in the supply chain. Haldex 28 The change agent A dedicated team of change agents is rolling out lean and six sigma across every facility worldwide. Nolte Associates 33 Values driven A civil design engineering firm focused on sustainability and the success of its clients. Mayville Engineering 36 Growing smart When revenue streams dried up, a continuous improvement program generated recovery and growth. EwingCole 41 Designing for success An architecture, engineering, interior design and planning firm that understands its clients’ businesses. Miron Construction 44 Construction excellence A beacon of excellence in the highly competitive construction industry, where quality people are valued highly. 8 16 Features 12 Businessexcellence ACHIEVING

September 07 Businessexcellence 3 Jenner & Block 49 Changing the law Change is gradual in a law firm, but it can be done, and others in the profession are taking notice. Ayres Associates 52 People first A policy of employee involvement and motivation compensates for the national shortage of engineers. Erie County Medical Center Standards of health Standard operating procedures have revived the fortunes of this public benefit corporation (PBC). Boyle Engineering Seen and heard A new five point strategic plan for growth includes making more noise in the marketplace. McGuireWoods 21st century law A well established law firm building for the future with a lean enterprise model. IMC Construction Strength in diversity Strong, steady growth is attributed to a diversity of services and market sectors. Nixon Peabody Excellence at law A change of structure and approach as the global economy changes client needs. Callinan Mines Miner key A mining company led by an industry veteran with a skill for discovering rich mineral deposits. Bureau Veritas North America Truth emerging Establishing a strong corporate identity after acquiring some of the leading names in testing and certification. E-J Electric Installation Engineering excellence Taking on some of the biggest and most prestigious projects in the industry. Urbitran Group Slicker cities A strategy of growth by acquisition to improve the transportation infrastructure of even more cities. Century Mining Golden opportunities Industry veteran Margaret “Peggy” Kent pulls no punches with her wheeler-dealer strategy. 58 55 70 72 44 78 67 Industry perspectives 74 61 76 64 78 20 52