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September 07 Businessexcellence 57 of patient.” Additionally, the death rate from heart disease and stroke in the region is high and patients are going as far as Cleveland, Ohio for treatment. “The current model hasn’t done much,” Young said. “We are hoping that if we have a higher quality facility we can keep patients in Buffalo.” ECMC was recently recognized by the American Heart Association/American Stroke Association for its performance achievement in cardiac and stroke patient care. It was one of 277 US hospitals included in an ad in the July 23 issue of US News & World Report. Additionally, a 2006 New York State Department of Health report showed ECMC has the best cardiac surgery survival rates in Western New York State. Young said that even though increasing volumes and revenue numbers are encouraging, it is the outcomes that mean the most to him. “What’s most gratifying to me is our quality scores just keep coming out the best in the market,” he said. But it’s not just praise from medical associations that is important. He is equally moved by letters from patients and their families. “I cut my grass in the dark the other night because I got home at 9:30pm for the third day in a row,” he said. “You do the best you can do and it’s tiring. It’s a tough job, but you get these letters and see these clinical outcomes and that’s what it’s all about.” Erie County Medical Center “We have to be much more effi cient than the average hospital, so we look to productivity”

Businessexcellence September 07 58 President and CEO Phil Petrocelli tells Keith Regan about Boyle Engineering’s five point strategic plan for growth, which includes making more noise in the marketplace