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November 07 Businessexcellence 109 Wyatt,Tarrant&Combs a lawyer to have the client trust you with their case, you need to get them comfortable with you first, then with your law firm. They should have confidence in the partners, who can add support where needed.” Wyatt, Tarrant & Combs has made a considerable investment in hardware and software, including an extranet for clients to login and check the progress of their case; portable devices are available to its lawyers so they can communicate via emails, in order to be available to clients outside the office. He expresses the firm’s obligation to work harder at being more ethnically diverse, to better ref lect the community it serves, and it has recruited minority lawyers and established a diversity scholarship at four universities (Louisville, Kentucky, Tennessee and Memphis) to fully fund, every year, at each institution, the studies of a law student meeting certain criteria and recommended by the respective law school. The firm’s founders believed that one needs to give back to one’s community, and since the local legal aid society financially struggles to serve clients, the firm funds one of the society’s lawyers every year; it also has some public service clients who can’t afford its fees, one example being a prominent case it took on for the Jefferson County School System, all the way to the US Supreme Court in 2006. “We represent these clients on a regular basis because it’s important to us. And frankly, it’s a challenge for us to provide services at our usual high level to as many public service clients as we do; it may be difficult to continue that, but it’s still important that we do it.”

Balancing demands in a variety of product and industry segments and managing double-digit growth are challenges confronting Tremco Global Sealants, as president Randy Korach explains to Ruari McCallion Globalagility 110 Businessexcellence November 07 When observing the classic image of a swan gliding serenely across a smooth lake, everyone knows that its casual beauty above the water is maintained by strenuous activity below. The progress of Tremco Global Sealants has been rather similar. “Tremco Group engaged on its strategic plan in 2003, which was to double in size by 2010,” said Randy Korach, president of Tremco Global Sealants. “We’ve seen dramatic growth and, over the past five years, we’ve tripled in size.” That growth has come both from acquisitions (one of the most significant