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November 07 Businessexcellence 3 Virginia Mines The first mover Thanks to being first and doing it right, the company has a bright future in northern Quebec. Canam Group Simple but effective This major provider of steel products keeps adapting to its challenges and opportunities. Active Aero On a mission Technology is just the beginning. Customer service is often where the mission is won or lost. Devcon Security Experience matters Using the experience of its founders to bring the industry back to its customer service roots. Bassett Healthcare Attention to the culture Change is part of the tradition, part of being visionary, and very much a part of who we are. Saint John’s Health System Endless improvement The current journey of continuous improvement may be the most important chapter in the hospital’s history. JPS Health Network The best and brightest Sharing its success and creating greater excellence to secure the future of healthcare in Texas. Wyatt, Tarrant & Combs Responsive service Understanding the client is a fundamental value for this caring regional law firm. Tremco Global Sealants Global agility Managing double-digit growth while balancing demands in various product and industry segments. Tuthill Corp. The learning zone This global manufacturer develops leaders for long term gains, rather than going for a quick fix. Endicott Interconnect Tech. Recipe manufacturing Building on its IBM heritage to create a special recipe in high-tech PCBs. Urbitran Group Slicker cities A strategy of growth by acquisition to improve the transportation infrastructure of even more cities. Halifax International Airport Top flight Atlantic Canada’s gateway to the world and the region’s principal full-service airport. Smith-Midland Concrete ideas Not in the precast concrete business; in the people business making a concrete product. Uniweld Products Fired up Desire and determination helped this manufacturer rise from the ashes of a devastating fire. De Beers Canada Out of Africa Canada’s mining industry enters a new chapter with De Beers’ first diamond mine outside Africa. 98 117 120 114 Industryperspectives 122 101 124 126 76 78 126 58 110 94 90 87 104 107 84 94 129

Several “hot” lean manufacturers— industry leaders in their categories who have been on their lean journeys for three to fifteen years— recently hosted a CEO Boot Camp, designed to create a live experience on what it takes to personally lead a lean transformation. Although the host and visiting CEOs, and the companies we visited were all in manufacturing, the lessons learned apply across all segments of business. Interestingly, most of the CEOs who came to the event were leading companies that had already started to implement lean, but their implementations were being spearheaded by executives at the vice president level. One epiphany they experienced at the boot camp was the realization that they would need to increase their own personal involvement in the process and master both strategic lean concepts and tactical tools in order for the transformation to be broad-reaching and successful. Taking a few days out of their busy schedules to attend the boot camp and experience how the best of the best lead a lean transformation was an important first step. The fact that these leaders were willing to get their hands dirty and get involved, to become personally invested in their company’s lean transformation, was very encouraging, and bodes well for their future success. During the lightning tour, some key nuggets emerged from these CEOs’ observations. Perhaps the most important “take away” is that lean is not a cost-reduction effort, but rather is a business strategy for growth. It’s not something that happens overnight and initial savings are not a signal to sit back and relax, but instead a call to work even 4 Businessexcellence November 07 Anand Sharma outlines what a group of CEOs learned from a recent boot camp on leading a lean transformation Leadingin lean