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May 07 Businessexcellence Butler Animal Health Supply 45 management, practice management software, and an automated online ordering service that is user friendly and reliable. In addition to its nationwide distribution capabilities, the company offers clients an innovative, competitive software platform to maximize profits and increase operational efficiency and also manage a clinic’s day-to-day environment. Called the DVM Manager, this software suite offers a range of capabilities to suit any client, from small offices to large hospitals and multi-site practices. To date, nearly 5,000 veterinary clinics have partnered with Butler Animal Health Supply for the DVM Manager. A licensed veterinarian is on staff to guide the programmers toward building a program that can handle the real-world challenges of the animal health industry. Its Operations Manager software, for example, allows clients to customize medical exam templates; create user-defi nable popup alert boxes for such things as overdue accounts, past due reminders, client statuses, and patient medical conditions; create automatic take-home messages; and calculate pricing discounts for procedures and inventory. The company offers regular training, seminars, webinars, and telephone support to help clients maximize the benefi ts of the system. In addition, the system offers time-, moneyand error-saving capabilities including a resource scheduler, a whiteboard module, a boarding module, accounting links, multihospital/ multi-department information sharing, an equine module, an equine breeding and boarding module, mobile computing, and problem-oriented medical records. There’s always an opportunity to make a difference. Michael Dell Info@infi

Businessexcellence May 07 46 Mine manager Duncan Middlemiss tells Linda Seid Frembes how Kirkland Lake Gold has invested in people and technology to revive dormant mines Since its inception in 2001, Kirkland Lake Gold (KLG) has grown to 250 employees and $40 million in revenue from fi ve mining sites in Ontario. The company owns and operates the fi ve major gold properties in Kirkland Lake, Ontario— the Macassa, Kirkland Minerals, Teck-Hughes, Lake Shore and Wright Hargreaves mines—which were purchased from Kinross in 2001 by Harry Dobson and Brian Hinchcliffe. Although the westernmost mines’ infrastructure was relatively sound, several years of dormancy was taking its toll. The mines were in need of dewatering prior to any exploration or mining work. Luckily, KLG’s strength in converting aging assets was a perfect fi t. It took approximately one year before the Gold vision