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May 07 Businessexcellence 73 increase effi ciency, productivity, and accuracy through applying a blend of instrumentation knowledge, training, compliance, support, and informatics. Waters is able to help clients prevent costly and time-consuming system downtime through providing instrument diagnostics and management technology, as well as software and skills training. To further assist clients, Waters Corporation announced its plans earlier this year to integrate its NuGenesis Scientifi c Data Management System with the Software Electronic Lab Notebook product by Santa Clara, Californiabased Symyx. By integrating the software platforms, scientists will be better able to access, share, use, and document scientifi c information generated by multiple sources. “To keep up with the mountains of data generated by drug discovery research, leading research fi rms need solid information management solutions like Symyx Software and Waters NuGenesis SDMS,” said Patrick Martell, director of Waters Laboratory Informatics. “The regulatory and competitive environments in which modern pharmaceutical and chemical products are developed demand the highest standards of IP traceability, compliance, and effi ciency. This new integration of our products helps our customers keep pace with these demands.” Excellence in customer service is tantamount to business success for Waters Corporation, and it shows. For the fi fth consecutive year, Waters Corporation was awarded the Omega Northface Scoreboard Award for exceeding customer expectations in service and satisfaction. “[This] distinction underscores the important role that the company’s Global Services organization plays in building customer loyalty,” said Dr. Rohit Khanna, vice president of worldwide marketing at Waters. “We are pleased that our own customers are experiencing great success with the exemplary customer services programs delivered by this organization.” The award is administered by the Omega Management Group, a leader in implementing customer satisfaction and retention programs. Omega surveyed 3,100 customers in 20 countries, and according to its research, Waters Corporation received a score of 4.0 or higher (out of 5.0) in technical support, fi eld service, sales Waters Corporation process, customer service, and product quality. Community involvement is another high priority for Waters Corporation. In 2006, it received the American Red Cross Circle of Humanitarians Award for its support to the Red Cross Disaster Relief Fund, which handled the relief of hurricanes Katrina, Rita, and Wilma during 2005. Waters Corporation donated $100,000 to the fund while matching, dollar for dollar, the $19,000 donated by its employees; its total contribution was $138,000. “This was an unprecedented disaster, and no one knew how the challenges were going to be met,” said Lynette Sappe-Watkins of the American Red Cross at the acceptance ceremony. “However, as the victims of hurricanes Katrina, Rita, and Wilma emerged, so did the heroes. Heroes like the Waters Corporation. Through their generosity, the Red Cross was able to provide the relief and hope to those who have lost so much.” As Waters Corporation has diversifi ed in recent years, it realized it needed a brand overhaul to aptly refl ect the scope of its abilities in providing business solutions for companies, academic institutions, and scientifi c organizations worldwide. The company launched a new brand platform in February of this year, with the tagline ‘Waters: The Science of What’s Possible’. “With our new brand platform, we are making a promise to our current and potential customers to help them fi nd solutions to their most diffi cult problems and to be their expert partner in the pursuit of their most critical business objectives,” said Dr. Khanna. The unveiling of the new brand strategy took place at Gillette Stadium in Foxboro, Massachusetts, which served to introduce the new initiative to the more than 1,000 Waters employees who were in attendance, and the rest of the Corporation via live Internet broadcast. “Over the last decade, we have become more than just a provider of laboratory products and services,” said Art Caputo, president of the Waters Division of Waters Corporation. “We have become an essential business partner to a growing range of industries, including pharmaceuticals, food service, and industrial companies. We wanted our branding positioning to refl ect that shift.” DJ Instruments designs and manufactures standard and custom strain gage sensors and transducers. Its principle business is working with OEMs to develop sensors specifi c to their application, ranging from medical to military, including sensors designed for high pressure liquid chromatography, where we have developed a sensing element with a true zero internal dead volume. DJ was recently acquired by Dynisco, LLC and is now an integral part of the Dynisco sensors group headquartered in Franklin, MA. DJ Instruments Joining Technologies is an ISO and AS9100 certifi ed job shop specializing in the precision welding of miniature and micro-welded parts. Our business model includes a dedication to emerging technology and strategic partnerships. The installation in June 2006 of a two-kilowatt continuous-wave disk laser from TRUMPF allows us to do deep penetration welds more economically than an electron beam welding station. Joining Technologies

Mining Technologies International leverages new technology to improve equipment efficiency, reduce emissions, and provide a healthier environment for mining employees Businessexcellence May 07 74 Canada’s natural resources make the country one of the busiest mining centers in the world, with rich deposits of nickel, copper, gold, diamonds and uranium, among others. It’s no surprise, then, that Canada also has manufacturers dedicated to the supply of essential tools and equipment to the mining industry. One such is Sudbury, Ontario-based Mining Technologies International Inc. (MTI), which operates four manufacturing facilities on three continents. MTI is the result of the merger of several companies now operating as divisions, with names familiar to the mining industry: Drillex International of Canada, Continuous Mining Systems, LHD Equipment, John Clark Inc., Drillex US Inc., CMS Pacific, and Drilco Australia PTY. This consolidation means that the MTI brand is now established as a producer of just about everything a mining operation could need, from LHD (load haul dump) loaders to in-the-hole (ITH) drilling rigs, to rail haulage systems, underground utility vehicles, crushing plant and custom designed equipment for specific underground requirements, plus a range of drilling tools and other consumables. MTI’s vision is to achieve the right solution, on-time, every time, and that’s no small task given the variety of mining operations it serves and the number of products it manufactures. The permutations of individual products are impressive on their own. The four-wheeldrive end dump truck, for instance, has six variations. MTI’s Drift Runner development drilling rigs come in single-boom or two-boom configurations, each designed for drilling vertical, horizontal, and angled holes in underground production headings. The Vein Runner Series has a single-boom version and the Vein Runner LONGHOLE, a hydraulic center-articulated four-wheel drive unit for long-hole drilling in underground mines. MTI also manufactures a full complement of high quality drill string components for drilling large diameter raises, blast holes, exploration holes, and ITH applications. As its name suggests, technology plays a leading role in the development of new MTI products. An announcement in September last year revealed MTI is pioneering two new technologies to power trucks, load-haul-dump (LHD) vehicles and other mine vehicles. One is a hydrogen injection system that improves diesel engine combustion, the other a hybridpowered LHD in partnership with CANMET, the federal government’s mining research unit. Both technologies promise to dramatically reduce diesel emissions. The hydrogen injection technology, developed by Hy-Drive Technologies Ltd. of Mississauga, Ontario, works by injecting small amounts of hydrogen gas into a diesel engine’s combustion chamber, resulting in a cleaner, faster burn, improved fuel efficiency and more engine torque. It’s a simple retrofit package which reduces emissions as part of the natural combustion process instead of just filtering the exhaust. The technology has been used successfully for several years in the trucking industry, but MTI is ruggedizing it to take account of the harsh operating conditions in the mining industry and has a memorandum of understanding with Hy-Drive for exclusive marketing rights in the mining industry. “We found tremendous improvements in emissions,” said MTI president Bob Lipic, Mine of opportunity