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ArborMemorialServices to include over 40 cemeteries, 27 crematoria, over 90 funeral homes, and three reception centers. Staff are on-call 24-hours a day throughout the country to help clients make immediate arrangements for their loved ones. Arbor Memorial Services’ signature Memorial Gardens cemeteries have been tailor-made at the design stage to incorporate local cultural and environmental themes to make each site unique. Furthermore, each Memorial Gardens site aims to accommodate many of the local needs and wishes for different burial customs for a multicultural community of many different faiths. Many of its cemeteries have a long and venerable reputation having been in existence before Arbor Memorial Services itself was created. For instance, Resthaven Memorial Gardens, located in Scarborough, Ontario, has been in operation since 1925. Similar to other Memorial Gardens, this cemetery has the ability to serve all faiths and cultures; specialization in pre-planning, payment options to suit any budget, the option to transfer arrangements to any Memorial Gardens throughout Canada; and other exclusive benefi ts. For clients who want to make fi nal arrangements in advance, or to preplan, Arbor Memorial Services offers many options in addition to the service itself, such as assistance with mortgages, insurance, and education funds for relatives. Not only does this provide peace of mind for the party in question, it also provides security for dependents to be well taken care of in the future. This option helps families reduce stress levels in the face of “emotional overspending” during times of grief, helps to lock in investments with current interest rates to avoid vulnerability to spikes in infl ation, and will ensure a personalized, customized service. One of Arbor Memorial Services’ major goals is to make more strategic acquisitions in regions where it does not yet have a presence. Also, it aims to open more funeral homes on the site of cemeteries, for added convenience. During October 2005, for example, Arbor Memorial Services started the acquisition process for Ottawa, Ontario-based Kelly Funeral Homes, for $24 million. This strategic acquisition gave Arbor a high-profi le presence in a large and growing new market. The sale was concluded in November 2006. “We are very pleased to have the opportunity to purchase Kelly Funeral Homes,” said Dick Innes, former President and CEO of Arbor Memorial Services, at the time of purchase. “They have a well-earned reputation for their focus on customer service and excellent facilities.” He also said the acquisition allowed Arbor Memorial to build on the market share of its established cemetery, Capital Memorial Gardens. Another long-term goal has recently been met, and that was to honor Canada’s heroes who have fallen in battle. On June 11th and June 17th of this year, Arbor Memorial Services and Memorial Gardens celebrated Canada’s heroes by offi cially unveiling The Veterans Wall of Remembrance. These Veterans’ Walls are now on display in Arbor Memorial Services’ cemeteries in Halifax, Montreal, Ottawa, Kingston, Scarborough, Hamilton, Winnipeg, Edmonton, Calgary, Regina, and Surrey. In August of this year, President and CEO Dick Innes announced plans to retire at the end of October, but to stay on the board of directors. Brian Snowdon, who has been a key member of Arbor Memorial Services’ management team for more than 18 years, has been named his successor. “Dick Innes has been President and CEO of Arbor for over ten years,” said Daniel Scanlan, Chairman of the Board. “We are privileged that we will continue to benefi t from his experience as a board member.” 112 www.bus-ex.com January 08 Superior Vault Company Limited is a family owned business that has proudly served its community with quality concrete burial vaults since 1954. For over forty years, we have had the pleasure of providing Arbor Memorial Services Inc. with their own exclusive line of gold cross concrete burial vaults. We look forward to supporting them in the future with superior quality and service. Superior Vault Company C.M.C. is very proud to be associated with Arbor Memorial Services for more than 20 years on columbarium and mausoleum projects across Canada. We are very pleased to be a partner with the Canadian leader in the funeral industry and we congratulate Mr. Rick Innes for his long term achievement as CFO of Arbor Memorial Services. We wish him a well deserved retirement. C.M.C