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78 www.bus-ex.com January 08 side, because our package is second to none. We may even assist a driver in fi nancing a new truck, if he’s a qualifi ed candidate. The turnover rate in the industry is crazy, but our IC turnover is low, few drivers leave on their own accord.” Safety is a serious consideration when hauling fuel products, and Penn makes an ongoing effort to make certain that all of its drivers are not only safetyqualifi ed, but constantly aware of and updated on the latest government regulations. Senior managers make fi eld trips to terminals to personally speak with drivers, highlighting safety concerns and regulations. “During the past year, for example, we’ve presented our drivers with ‘declarations of safety’ that spell out our concerns and congratulate them on a continuous job well done, along with a handshake.” Penn is in the early stages of integrating a new technology platform by TMW, a leading developer of trucking software. “It’s an across the board, fully supported transportation software platform. They’re in the process of rolling out a fuel module and we’ve been involved as alpha testers to help them develop it, and we think from a technology standpoint it will give our dispatchers and the people who use our dispatch system the tools necessary to make the right decisions.” Penn is also looking to continue to diversify with more non-hazardous material business. It recently acquired a former affi liate, Genesis Transportation, a dedicated contract, fl atbed non-hazardous material transporter. “We know these guys well, they did their own operations and owned their assets. We provided the back offi ce solutions and insurance, and we had a small percentage of the arrangement.” Ultimately, Penn is always looking for better ways to recruit and retain drivers with the skill-set to do the job, and the mindset of safety and responsibility that it values. PennTankLines

January 08 www.bus-ex.com 79 In the business of industrial gear repair and manufacturing, the key to success is experienced employees who are willing to take on all sorts of challenges, general manager Randy Burdick explains to Gary Toushek FalkRenewPragerGear Topgear