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September 08 www. bus- ex. com 145 Wood Group Pressure Control and ship the products. Although the temporary facility was a little inconvenient and required the transport of the products to and from the main facility, the decision resulted in reducing the impact on the rest of the main facility's workfl ow and, ultimately, a satisfi ed customer. " Manufacturing, quality, and accuracy were important priorities throughout," according to the company. " There was no time to waste on reworking errors— and the team proved their craftsmanship in that there were no rejects, returns, or scrapped parts." Not only is the company motivated, effi cient, and accommodating, but it is also good at listening. According to the company's Website, " One of the ways to achieve Wood Group Pressure Control's goal of being the industry's preferred supplier is to listen to our customers' needs and then develop products to meet them." A key customer approached the company's Mid- Con Product Applications Manager to say that it was looking for a down- sized product that could be used for shallow drilling applications with low or normal pressures. But it didn't want to compromise on features. Instead of saying that the job couldn't be done, the conversation sparked an amazing collaborative effort between the sales and engineering departments at Wood Group Pressure Control. With further input from the folks in the branch offi ces and from additional customers, the team introduced the S- 87 Safe, Time- Saver Wellhead System. The client was more than satisfi ed, and the system has become a staple in the company's arsenal of products.

146 www. bus- ex. com October 08 Strengtheningthechain Keith Regan explains how Deckers Outdoor Corp. is in the midst of a shift in how it handles its supply chain and corporate responsibilities, an evolution that will enable sustainability to come to the forefront across the company