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October 08 www. bus- ex. com 1 EDITORIAL Editor In Chief Martin Ashcroft mashcroft@ bus- ex. com Managing Editor Bud Sadler bsadler@ bus- ex. com DESIGN Production/ Creative Director Zachary Smith zsmith@ bus- ex. com PUBLISHERS Business Directors Andy Kerr Andy Turner info@ bus- ex. com BUSINESS Director of Editorial Research Scott Mason smason@ bus- ex. com Director of Sales Sean Brett sbrett@ bus- ex. com Administration & Operations Kathy Toomey ktoomey@ bus- ex. com Subscriptions info@ bus- ex. com Infinity Media LLC 100 Cummings Center Suite 243C Beverly, MA 01915 Tel: 978 232 9284 Fax: 978 560 0999 www. bus- ex. com Businessexcellence ACHIEVING Climate change is the defining issue of our time, says Wayne Leonard, chief executive of Entergy Corporation, in my interview with him for this magazine. And who can disagree? Our pages are once again brimming with sustainability initiatives, LEED- certified green buildings, reduced carbon footprints and energy efficiency programs. In our cover story, Sue Cischke of Ford Motor Company describes Ford's development program for vehicles with reduced greenhouse gas emissions, and its research into alternative transportation solutions for the future. Bill Johnson of Alliant Energy tells us about two new hybrid generating plants the company is building to take advantage of sustainable fuels like switchgrass and corn stover. Healthcare and other institutions planning new facilities ( and the contractors they employ) are working hard to incorporate energy saving initiatives in their buildings. Yet here's the conundrum. Despite all these efforts, domestic demand for electricity in the United States is expected to rise by 40 percent in the next 20 years— and electricity generation is the single greatest contributor to greenhouse gas emissions. Although experts never seem to agree on the details, we all know we cannot continue to pump greenhouse gases into the atmosphere at the current rate without eventually choking ourselves to death— and although every little bit helps, it only helps a little. As chief executive of an electricity generating company, Wayne Leonard is a self confessed greenhouse gas producer, but he has a deep interest in climate change, the insight of an insider, and some rather forthright views. Coal is the biggest problem, he says, and although there are viable alternatives ( Entergy itself owns and operates nuclear power plants, for instance), there are too many coal reserves in the world to expect countries to close down coal- fired power plants. If we can't give them up, he says, we must clean them up— and governments must help. Read his compelling arguments on page 22 of this issue. burningissue Editor's letter A

Strategic management People development Defining your workforce of the future is one of the primary responsibilities of any CEO. Supply chain Farm to fork Traceability solutions can help us deal with the increasing incidence of food contamination. Operational excellence Modern by nature Ethical principles come together with acute market awareness to form a great business. Opinion Don't neglect the leader Creating leadership excellence is the most important step in developing a high- performance culture. Ford Motor Company Sustainable mobility In a turbulent time for the automotive industry, Ford outlines its vision for energy efficient transportation. Entergy A burning issue Electricity generation is at the heart of the climate change debate, and urgent action is required. Alliant Energy Gas from grass Two hybrid generating plants are being planned to take advantage of sustainable fuels. Shaw AREVA MOX Services, LLC Extending the nuclear family The word " partnership" has been an integral part of the success of the MOX Project. Connecticut Light & Power Company The power of customer focus A focus on delivery has led to improved customer service in quiet times and the worst storm events. RC Hedreen Co. Rising to the occasion Downtown Seattle's skyline is accentuated with Dick Hedreen's high- rise accomplishments. Michigan DOT: Gateway Project Paving the road to opportunity The Gateway Project will ease movement between the US and Canada and generate economic opportunities. Illinois Tollway Highway to heaven A highway renewal program promises increased capacity and a better driving experience in the Midwest. Odebrecht Global presence, local touch Melding big- company resources with a small- company approach has paved the way for growth. The Paradigm Companies Building on experience Decades of building multi- family projects give insight into achieving the highest quality and lowest costs. 6 10 14 17 18 27 30 34 38 44 50 2 October 08 www. bus- ex. com 2255 60 618