page 1
page 2
page 3
page 4
page 5
page 6
page 7
page 8

SAS ® Professional Services Education We offer a wealth of courses, qualifica-tions and services that give your people the knowledge to make the most of your investment in SAS. We bring over 30 years of experience in understand-ing how people learn SAS, and design all our courses to optimise your time. In addition, we offer practical, ' made to measure' workshops, couirses and as-sessments which ensure effective use and adoption of SAS software. SAS ® Education has a team of award winning, accredited experts to guide and support your staff in their learning and development. We keep our materi-als up to date and are first to offer train-ing on any new release of our software. We use the classroom, internet, your location or ours; wherever is best for you and your team to learn. We have SAS Accredited training centres in London, Marlow, Glasgow and Manchester. This guarantees the highest quality training led by qualified educators, supported by world class documentation, delivered in well-resourced learning environments, and powered by the latest SAS software. SAS Education has been audited by the BVQI and certified to ISO9001. Learn more at: www. sas. com/ uk/ education Support We provide 3 levels of support to our customers: Self- Service support is available 24/ 7 and you can access knowledge systems, download fixes, raise and monitor incidents from your browser. Assisted Support is provided during office hours via a dedicated UK phone line, and for high severity incidents, via our 24 hour response centre in the US. Support consul-tants benefit from years of technical training and experience, and are also expert in the ' softer' skills that can be critical to resolving issues quickly. Premium Support is offered at an additional fee for when more proac-tive help is required, eg. upgrades and other maintenance activity of your SAS environment. All arrange-ments are individually tailored to meet your needs as a business. SAS Support has been audited by the BVQI and certified to ISO9001. Learn more at: www. sas. com/ uk/ support Managed Services SAS ® Managed Services are designed to ensure that your team spend their valuable time realising the benefits of your solution, rather than managing it. As experts in our own software, there are many advantages compared to a traditional IT hosting facility: • Expert SAS software installation and release migration. • Optimum system configuration for SAS. • Facilitation of the resolution of prob-lems that can't be resolved with remote assistance. • Facilitation of system upgrades or infrastructure modernisation. • Expert proactive data management to ensure either optimum productivity of your analysts or quality of reporting. • Single point of contact for problems and new requirements. In short, we can, within the boundaries that you set, become a valued part of your extended virtual team. Learn more at: www. sas. com/ uk/ managedservices

SAS ® Professional Services PLANBUILDREALISE Discovery and Definition We partner with you to explore your re-quirements, then recommend innovative solutions that empower you to achieve and exceed your strategic business and technology objectives. Installation, Integration, Delivery and Knowledge Transfer We collaborate with your IT profession-als to efficiently install and integrate SAS software, so you can experience the power of SAS technology quickly. We leverage our expertise to provide high levels of knowledge transfer, so your business teams are productive quickly and you see the benefits of your investment fast. Vision and Customer Care We offer leadership and guidance in finding new ways to maximise your in-vestment and align SAS solutions with evolving business strategies, while con-sistently delivering the highest quality customer service. Sound Advice, In- depth Knowledge and Hands- on Support We know SAS technology and solu-tions better than anyone else. With many years of real world experience our proven services can be customised to meet your precise needs and ensure rapid business adoption. SAS ® Architecture AssessmentSAS ® Analytic Data Discovery ServiceSAS ® Performance Review SAS ® 9 Migration ServiceSAS ® Analytic Modelling ServiceSAS ® Business Analytics Data Quality AuditSASCompetency Centre ( BACC) ® Data Mining Service SAS ® Solution Discovery ServiceSAS ® Forecasting ServiceSAS ® KPI Dashboard Service SAS ® Campaign QuickStart ServiceSAS ® Campaign QuickStart ServiceSAS ® Campaign QuickStart Service SAS ® for Customer Experience Analytics Services SAS ® for Customer Experience Analytics Services SAS ® for Customer Experience Analytics Services SAS ® Marketing Optimisation Services SAS ® Marketing Optimisation ServicesSAS ® Marketing Optimisation Services Marketing Effectiveness AuditSAS ® Text Mining ServiceSAS ® Value Optimisation Assessment Value Optimisation AssessmentSAS ® Business Intelligence Service SAS ® Data Integration Service SAS ® OpRisk Monitor Deployment Service SAS ® Customer Profitability Service SAS ® Stress Testing Architecture Assessment Team Performance Assessment SAS ® Public Training ProgrammeSAS ® Public Training Programme SAS ® Custom Events ProgrammeSAS ® Custom Events Programme SAS ® Partner AcademySAS ® Rapid Adoption Service SAS ® Live Web TrainingSAS ® Live Web Training SAS ® Installation and Configuration Service SAS ® Hotfix Review SAS ® Mainframe Optimisation Service SAS ® Premium Support Service SUPPORTEDUCATIONCONSULTING MANAGED SERVICES ADVISORY SERVICES