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SAS ® Professional Services SAS ® Packaged Services In addition to services offered as part of a full project implementation, SAS Professional Services offer a range of packaged services aimed at delivering quick results and ensuring you get the best return on your investment. Consulting SAS ® Architecture Assessment provides expert advice to help you to optimise your use of the SAS ® Business Analytics Framework by improving the effectiveness of your enterprise archi-tecture. This will enable you to improve the efficiency of your IT processes, manage your IT costs and provide mission- critical analytical services. SAS ® 9 Migration Service provides a framework for managing and complet-ing your migration to SAS ® 9, and fol-lows a well defined methodology that includes assessment, planning, execu-tion, validation and delivery phases. A methodology that adapts to your needs for today and beyond. Data Quality Audit offers a rigorous approach to exploring and resolving data quality issues across an organisa-tion by providing you with an accurate picture of the state of your data and a roadmap to improvement. SAS ® Solution Discovery Service helps you to form a clear vision for your proposed business analytics solution and how to achieve it. This means you can embark confidently on your project with a sound plan that manages costs and risks to deliver the right solution for your organisation. Marketing Effectiveness Audit will assess and make recommendations concerning your whole promotional process. Encompassing awareness, acquisition and retention across all channels; the audit will examine your decision- support process including KPIs, analytics, forecasting and reporting. SAS ® Campaign QuickStart Service provides a cost effective route to an implementation of SAS ® Marketing Au-tomation; including installation and con-figuration, starter campaigns, reporting, training and supporting processes. SAS ® for Customer Experience Analytics Services provide an im-mediate and complete picture of your customers by capturing every web site interaction, transforming these interac-tions into customer- centric knowledge and integrating them with other channel views. This allows you to understand, model and, ultimately, market to these customers. SAS ® Marketing Optimisation Services addresses issues such as channel capacity, budget, customer contact policies, expected campaign profitability and conflicting offers being delivered simultaneously, and ensures that you target customers with offers that maximise your campaign perfor-mance. SAS ® Analytic Data Discovery Service leverages the expertise and real- world experience of SAS' analytics consultants to provide a foundation for the discovery and definition of critical business and customer information. Proven services customised to meet your needs, quickly. g Key Benefits • The right technology solutions are efficiently matched with your most pressing business challenges. • New technology is quickly installed and integrated with the rest of your IT infrastructure. • Applications and business processes are effectively implemented and fine tuned to address your unique challenges and opportunities. • The deployment of technology is continuously re- evaluated to ensure you are achieving the maximum value from it. • Alongside a wealth of industry domain expertise, we offer practical insights into how your organisation can use business analytics to become more focused, effective and ultimately more successful.

SAS ® Professional Services SAS ® Business Intelligence Service provides the skills and support you need to answer crucial business ques-tions and maintain a competitive market edge. Supporting every functional area of your enterprise, our service provides the extensive domain expertise, expert project management and technical con-sultancy you need to address critical business issues fast, effectively and at a lower cost than custom- built alternatives. SAS ® Data Integration Service provides you with the skills and sup-port you need to use the SAS ® Data Integration Server. This allows you to consolidate, clean and structure your data ready for business analysis. SAS ® OpRisk Monitor Deploy-ment Service allows you the flexibility to implement SAS ® OpRisk Monitor, SAS' industry- leading operational risk management platform, within a clearly defined timeline, either as an enterprise-wide implementation or as a combina-tion of modules, as prioritised by you. SAS ® Customer Profitability Service provides a practical proof of how the SAS Profitability Management applica-tion will enable your organisation to better understand individual customer profitability and to maximise the return obtained from your existing customer base. SAS ® Stress Testing Architecture Assessment is a thorough evalua-tion of your company's portfolio stress testing architecture, which will help your organisation unravel this complex environment and prepare you for recent developments in the FSA requirements for holistic stress testing. SAS ® Performance Review helps you to get best value out of the SAS Busi-ness Analytics Framework by providing a strategic framework for optimisation. Our experts will work with your existing business and ICT teams to both identify and address specific bottlenecks and potential performance problems. SAS ® Business Analytics Competency Centre ( BACC) is a permanent, internally- staffed, organisational struc-ture that promotes the most effective use of business analytics across the enterprise to support the organisation's business strategy. Encompassing all the software, services and knowledge needed; we will help you to create the most efficient and effective BACC for your organisation. SAS ® KPI Dashboard Service enables you to employ dashboards to monitor key performance indicators that show how your organisation is perform-ing. Visualising your performance mea-surements using dashboards helps you to quickly identify and correct negative trends. SAS ® Value Optimisation Assess-ment provides you with expert recom-mendations for the most efficient and effective use of SAS technology within your organisation for current and future business needs. This packaged service is also available to non- SAS users. SAS ® Analytic Modelling Service develops models that generate rapid returns from your data. Whether the model involves profiling and segmen-tation, retention, response modelling, profitability, basket analysis, or next logical product, our analytical con-sultants will develop a model that will quickly add value to your organisation. SAS ® Data Mining Service lever-ages the expertise and real- world experience of SAS' analytics consul-tants to use data mining techniques and SAS ® Enterprise Miner ™ for the discovery and definition of critical business and customer information. SAS ® Forecasting Service allows you to rapidly benefit from your investment in SAS forecasting soft-ware by fully quantifying the effects that trends, seasonality, events and behavioural characteristics have on historical demand. This information is then used to build forecasting models which quickly generate accurate forecasts of future demand, providing a greater insight into what is going to happen so you can plan accordingly. SAS ® Text Mining leverages the ex-pertise of SAS' analytics consultants coupled with the power of SAS ® Text Miner to quickly uncover valuable insights hidden in the volumes of text-based information your organisation collects every day. Experts and specialists who work alongside your team.