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4 FEATURES LEAD STORY: People, planet, profit The growth of sustainable development means that organizations are now measuring their achievements in terms of social and environmental criteria as well as economic. OPERATIONAL EXCELLENCE: From strength to strength Lockheed Martin's TIROS program benefited from improvements in manufacture and test processes, enhancing the company's reputation for excellence. INFRASTRUCTURE From SAP to SaaS Why SAP users are increasingly outsourcing e- commerce to software- as- a- service providers. 46 4 8 12 44 48 60 20 24 2 www. bus- ex. com June 09

Gillebagaren Still a place for tradition A Swedish producer of biscuits and cookies, boasting the most inexpensive luxury item on the market. MANUFACTURING Airfel Isitma Play it cool Turkey based manufacturer of air conditioning and related equipment, founded by a project engineer who loves to innovate. Karma Gerken Nordiska Revving up When the owner of this Swedish graphite brush manufacturer wanted to retire, new leadership emerged to take it forward. Norcros South Africa Floor level South African manufacturer raising standards in ceramic tiles and flooring through innovation and process improvement. AAT Composites A light touch South Africa- based composite materials specialist, poised to take advantage of the upturn through investing in skills. SERVICES Mintek In mint condition A South African mineral research and mining technology organisation, celebrating its 75th anniversary, and looking ahead. AFS Group The fuel experts A South African fuel management technology and services company, thriving on the high cost of fuel. CONSTRUCTION Basil Read On the ball Building up to the 2010 World Cup in South Africa with the construction of Mbombela Stadium in Nelspruit, and a host of other infrastructure projects. Martin & East Worker BEES A committed advocate of empowerment, heavily involved in the construction of the Green Point Stadium in Cape Town, and its surrounding infrastructure. PACKAGING Astrapak Playing to win South African packaging manufacturer is restructuring to create a business model to suit today's environment. LINPAC Packaging pioneer Founded in the UK, LINPAC has pioneered developments in plastic packaging, container and film technologies worldwide. FOOD & BEVERAGE Kaap Agri Operations A hive of activity A distributor and retailer of agricultural supplies in South Africa, through its 70 Agrimark stores. Cape Fruit Processors Pulp facts A South African fruit business achieving low cost through efficiency, lean principles and long- term customer relationships. Elzea Snacks Cape crusader South African manufacturer of maize snacks supplying to the informal market, always looking for new ideas. 16 28 32 40 44 50 54 58 62 66 70 74 78 82 32 44 48 60 82 June 09 www. bus- ex. com 3 Contents