July 09 www. bus- ex. com 3 Excellence innovation through Kuwait is the third- richest country in the world, and its rate of development reflects that. This issue of Business Excellence Online features the spectacular Al Hamra Tower that will be Kuwait's tallest building when it opens in 2010, and a testament to the skill of Ahmadiah Construction, the contractor responsible for bringing this iconic project to life. Meanwhile, in Egypt, oil has been discovered for the first time in the south of the country. Dr Hany Elsharkawi, president of Dana Gas Egypt, the company prepared to take on the challenge of the area's shaky infrastructure and remote geography, says that " for an oil and gas company, this is the best place on earth to be." Another company demonstrating excellence in the Middle East is Electro Saudi Services. All too common these days are companies that will put profi ts before the welfare of their staff, but this one is bucking the trend, and its rewards come in the form of a loyal client base. In South Africa, although the mining industry EDITORIAL Editor In Chief Martin Ashcroft mashcroft@ bus- ex. com Managing Editors Bud Sadler bsadler@ bus- ex. com Becky Done bdone@ bus- ex. com Assistant Editor Jaclyn Beck jbeck@ bus- ex. com DESIGN Production/ Creative Director Zachary Smith zsmith@ bus- ex. com Production Designer Katelin Abbott kabbott@ bus- ex. com PUBLISHERS Business Directors Andy Kerr Andy Turner info@ bus- ex. com BUSINESS Director of Editorial Research Stephen Warman swarman@ bus- ex. com Director of Sales Kevin Ellis kellis@ bus- ex. com Administration & Operations Alice Doran adoran@ bus- ex. com Subscriptions info@ bus- ex. com Infi nity Business Media Ltd Suite 22, St Francis House Queens Road Norwich, NR1 3PN UK Tel: + 44 ( 0) 203 137 7100 Fax: + 44 ( 0) 1603 666466 www. bus- ex. com Editor's letter Businessexcellence ACHIEVING is not as buoyant as it has been, there is no shortage of companies using innovation to their advantage. Cyclone Projects & Consulting is improving mine efficiency and environmental performance with its unique system of dam construction and tailings management, while equipment provider VR Steel has found that a mutually beneficial client- supplier relationship is the best way to retain customers in the current climate. Sekoko Resources has the backing of its community investors as it continues to maximise the many opportunities that arise from mining for coal. But the mining industry is only one face of South Africa. It continues to develop as an innovative destination for tourists, too, with staff at Montecasino, a star- studded music and entertainment venue, actively encouraged to dream up events and ideas to attract up to one million visitors per month. Clearly, there are ways through these tough economic times. It just takes a little imagination to find them.
FEATURES STRATEGIC MANAGEMENT Mission: possible For an international intelligence organisation such as Invizion, global uncertainty is an opportunity as much as a threat. OPERATIONAL EXCELLENCE: A business of endurance The largest manufacturer of finished granite memorials in North America has harnessed best practices in the interest of customer service. INFRASTRUCTURE Pay- as- you- go Software as a service, often referred to as Saas, is simply an affordable solution. Thomas R. Cutler talks to some satisfied customers. 46 6 10 14 4 www. bus- ex. com July 09 10 18 3842 50