page 1
page 2
page 3
page 4
page 5
page 6
page 7
page 8
page 9
page 10
page 11
page 12
page 13
page 14
page 15
page 16
page 17
page 18
page 19
page 20
page 21
page 22
page 23
page 24
page 25
page 26
page 27
page 28
page 29
page 30
page 31
page 32
page 33
page 34
page 35
page 36
page 37
page 38
page 39
page 40
page 41
page 42
page 43
page 44
page 45
page 46
page 47
page 48
page 49
page 50
page 51
page 52
page 53
page 54
page 55
page 56
page 57
page 58
page 59
page 60
page 61
page 62
page 63
page 64
page 65
page 66
page 67
page 68
page 69
page 70
page 71
page 72
page 73
page 74
page 75
page 76
page 77
page 78
page 79
page 80
page 81
page 82
page 83
page 84
page 85
page 86
page 87
page 88
page 89
page 90
page 91
page 92
page 93
page 94
page 95
page 96
page 97
page 98
page 99
page 100
page 101
page 102

Even in markets where money seems to be in endless supply, there is always competitive pressure, as Alan Swaby learns from a Middle East service provider Electro Saudi Services cleaning services. Consequently, the work force has a wide range of skills, from engineers through all the conceivable trades down to the non- skilled. The company is in the business of responding. Although Pringle was taken aback when asked to manage a playschool operating to an English curriculum and offi cially regulated by Ofsted, in reality it was just one more string to the company's extensive bow. " All of us are constantly looking where we can take over more of the client's responsibilities," says Pringle. " One of my biggest roles is to change one- off customers into long-term clients." Servicing luxury accommodation compounds is Electro's strongest market segment. " For a compound," explains Pringle, " think of a village of anything from 100 to 1,000 residential units. Whatever a village needs- water, energy, postal services, cleaning and maintenance- so does a compound, and it's our responsibility to provide and manage it. We are certainly one of the largest suppliers in this sector and, to my knowledge, one of only two companies in the July09 www. bus- ex. com 85 Compound interests I f you're living or working in Saudi Arabia and need to change a light bulb, what do you do? Many Western companies trading there or private individuals too busy to take care of the little inconveniences themselves call in Electro Saudi Services, an operations and maintenance service provider that keeps the wheels of this oil- rich kingdom turning smoothly. Electro Saudi Services, as its name suggests, began life as a joint Electrolux/ Saudi partnership, formed over 30 years ago as an operations and maintenance company. Eventually the scope of work widened and the company became an entirely Saudi- owned organisation, though manned largely by senior managers from the West. Swedish managing director Rolf Thornqvist has led the company through these changes since 1986, while operations manager David Pringle is British. The work undertaken varies from the mundane to the exotic, from taking the rubbish out to maintaining waste disposal plants and complex integrated security systems. The work falls into one of four categories: operations & maintenance [ O& M], facilities management, general domestic services and