Electro Saudi Services July 09 www. bus- ex. com 87 Kingdom with ISO 9001: 2000 accreditation in this specifi c fi eld. It is of vital importance to Electro that the personnel and their dependants of our clients feel comfortable and secure in their ' home away from home' and it is Electro's responsibility to remove this burden from our clients." Maintaining standards is one of Electro's biggest challenges. The acceptance of a lower bid often leads to lower standards. Staff members are less well trained or motivated, and the temptation to cut corners is ever present. The market in which they work is highly competitive, and the Saudis have mastered the art of driving a hard bargain. ISO accreditation provides reassurance that what has been MOG has had an excellent relationship with ESS that has to date provided our high profi le client with unparalleled professional services. Working together we have excelled our clients' needs and expectations but are continually looking to improve our services. Mohamed O. Al- Ghamdi & Brothers, Co.
" None of our 1,100 migrant staff should have to spend a riyal on their accommodation or welfare," he says. " We cover all their costs- flights, permits, licenses, accommodation, food, transport and healthcare. These expenses form part of our package and demonstrate why we can't compete with less ethical operators." It seems that there is no shortage of such enterprises, as many companies use the reduction of workers' benefits as a way of becoming more competitive in the open market. Electro operates its own staff compound. No- one shares a room with more than two others, and more senior staff have their own privacy. Three nutritious meals a day are provided, offered in the contract will be what is delivered. " There's a great deal of work for which we don't bid," says Pringle. " In the main, our clients tend to be Western businesses, Saudi banks and foreign embassies, to whom the quality of the service provided has greater importance than going with the lowest price." There is only so far that reducing costs by working more efficiently can go, especially in a labour- intensive business such as O& M. Pringle is critical of his competitors who bid low at the expense of reduced benefits provided for the migrant labour force and is justifiably proud of the high standards of care extended by Electro. " There's a great deal of work for which we don't bid. In the main, our clients tend to be Western businesses, Saudi banks and foreign embassies, to whom the quality of the service provided has greater importance than going with the lowest price" 88 www. bus- ex. com July 09