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Customer focus: The Ritz- Carlton, Grand Cayman September / October 09 www. bus- ex. com11 The resort lays claim to several firsts, one of which is the Caribbean's only AAA Five Diamond restaurant, which serves top- quality seafood. A Mediterranean- themed water restaurant, café, steak restaurant, beachfront pool bar and sushi lounge are among the resort's other dining and drinking establishments. Afternoon tea and Sunday champagne brunches take place throughout the year, and the Periwinkle restaurant hosts its nightly family movie screenings- including ones with an ecological theme on certain nights of the week- all against the backdrop of the resort's meandering waterways. Another first is the Ritz- Carlton's unique, championship-standard golf course that was designed, constructed and launched by Greg Norman Golf Course Design. Spread over 120 acres, the nine- hole, water- laced course offers a golf caddie concierge on hand at each stage of play to assist guests and was built with environmental sensitivity in mind. The resort has also teamed up with Nick Bollettieri, one- time tennis coach to Maria Sharapova, Andre Agassi and Monica Seles, among others, to offer the first tennis instruction program of its kind in the Cayman Islands. With three clay courts and a grass court- facilitating year- round play- instruction and specialty clinics are available to all guests. The courts also play host to The Residences at The Ritz- Carlton, Grand Cayman Legends Championship every year. In addition to making the most of its snorkeling and scuba diving opportunities, for which the Cayman Islands are rightly famous, the resort also offers a wide range of other water sports activities to tempt guests into the sea, including mangrove kayak adventures, sailing and complimentary use of rafts and water trikes. For those preferring to stay on dry land, Grand Cayman plays host to an array of parks, farms, reserves and trails, which guests are encouraged to explore. But for all the activities available, the resort is careful to ensure an equal amount of attention is devoted to those seeking indulgence and relaxation. As such, it has invested $ 10 million in a 20,000- square- foot La Prairie spa- Silver Rain- where guests can be pampered in the 17 treatment rooms equipped with products by the famous Swiss beauty brand. A large communal area is also available, ideal either for quiet time or for hosting a gathering with friends. Further relaxation can be enjoyed at the hotel's fitness centre facilities, which include a whirlpool, sauna and steam room; alternatively, guests can head down to the hotel's cabanas, which overlook Seven Mile beach and offer shade and privacy in conjunction with stunning views. It will come as no surprise that quality of service is the top priority for Ritz- Carlton. Staff at the Grand Cayman resort total almost 1,000 and hail from 54 countries around the world. A 24- hour concierge team is on hand to attend to the every need of guests, including the arrangement of excursions, booking of travel reservations and organisation of shopping services; It will come as no surprise that quality service is the top priority for Ritz- Carlton. Staff at the Grand Cayman resort total almost 1,000 and hail from 54 countries around the world"

12 www. bus- ex. com October 09