Every business aspires to be excellent, but by definition, only a few can ever achieve that status. Even fewer can sustain it. A business that is excellent today can be overtaken tomorrow if it does not commit to continuous improvement. As others improve, standing still means moving backwards. Businessexcellence ACHIEVING ONLINE
OneLogix November 09 www. bus- ex. com 159 Lourens explains. " Newspapers are centrally printed and then distributed to the main centres of population. We do it all by air transport, flying it out in the evening from Johannesburg, receiving it in Cape Town ( as an example) early in the morning, breaking it into consignments for these distributors." Another OneLogix business, Press Support, is one of these micro distributors operating mainly in Johannesburg as well as in Cape Town and Durban. It has a fleet of 30 vehicles, though it also depends on and enables a very African form of enterprise- final delivery is frequently done on bicycles by hundreds of individuals who thereby get employment or supplement their income. It's good, says Lourens, to be able to find something that helps the group carbon footprint. " They do more than a million kilometres a year, and that's a lot of diesel fumes saved!" The portfolio built up under OneLogix is secure behind its entry barriers of assets or knowledge, and united by being major players in defined markets. " We are always on the lookout for acquisitions, as long as they meet our criteria," says Lourens. " We will probably tend to expand our existing sectors or move into adjacent ones, rather than leap into completely different areas like the food industry for example." An excellent BEE rating is a distinct further advantage in the marketplace, as is the group focus on IT infrastructure. " We have spent a lot of time and effort because it becomes a competitive advantage. We have gained on our competitors year by year, and after five years I think we are way ahead!" - Editorial research by Don Campbell says, made possible by its IT- backed quality. Group member CVDS delivers commercial vehicles in convoys using its 80 HGV licensed drivers. Too big to go on trailers, these are shipped by manufacturers including Volvo or Mercedes- Benz into ports such as Port Elizabeth where CVDS is based, or locally manufactured for onward delivery to customers throughout the region. In April, OneLogix acquired RFB Logistics, which specialises in trucking abnormal loads like boilers on its fleet of low- loaders. At first glance, Lourens concedes, PostNet may not seem to fit into the picture. It is a franchised network of 230 outlets all over South Africa, offering essential services to the country's small and medium businesses. It provides an international courier service, mailbox services, stationery, copying and printing and of course, digital backup. OneLogix holds the master franchise for the American originator, but operates PostNet SA in a highly autonomous way. " It is in our group because roughly 60 per cent of its revenue is generated by courier services that compete, in a sense, with the SA Post Office- effectively, it is the retail arm of DHL in Southern Africa, though within this country we operate our own network PostNet Courier, with a fleet of 300 vehicles." The third grouping within OneLogix is its ' media cluster'. This contains three businesses, starting with Media Express, which collects newspapers and other bulk printed material from the printers and delivers it right through southern Africa, placing it in the hands of the micro distributors who supply the retail newsagents. " The South African market is not big enough to decentralise printing,"