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ondeck Allhands This month saw the draw for the 2010 FIFA World Cup take place in Cape Town. Celebrities and fans of the game from all corners of the globe descended to watch the event and soak up the carnival atmosphere. The draw may have been at random but there is one thing that hasn't been left to chance, and that is the enthusiasm and determination of South Africa's business community to maximise the many opportunities that this prestigious and exciting event will doubtless afford before, during and after its arrival next year. The scope of work available as a result of the event is truly breathtaking. Whether it's additional opportunities for existing businesses or the chance to set up an entirely new enterprise, the door is wide open. Construction, infrastructure, tourism, food.... the list is extensive and highlights just how much the event looks set to deliver both in terms of financial benefit and upliftment of local communities. EDITORIAL Editor In Chief Martin Ashcroft mashcroft@ bus- ex. com Managing Editor Becky Done bdone@ bus- ex. com DESIGN Production/ Creative Director Zachary Smith zsmith@ bus- ex. com Production Designer Katelin Abbott kabbott@ bus- ex. com PUBLISHERS Business Directors Andy Kerr Andy Turner info@ bus- ex. com BUSINESS Director of Editorial Research Stephen Warman swarman@ bus- ex. com Director of Sales Sean Brett sbrett@ bus- ex. com Administration & Operations Alice Doran adoran@ bus- ex. com Subscriptions info@ bus- ex. com Infinity Business Media Ltd Suite 22, St Francis House Queens Road Norwich, NR1 3PN UK Tel: + 44 ( 0) 203 137 7100 Fax: + 44 ( 0) 1603 666466 www. bus- ex. com Editor's letter Businessexcellence ACHIEVING SmartStone, South Africa's leading supplier of cast stone products, is one company that is certainly looking to make the most of the event. Already a supplier to some of the country's most prestigious projects past and present, including the V& A Waterfront and the Presidential home, it has now been able to supply cobbles to some of the stadiums being built for 2010- a chance to display its expertise and products to the world. The same can be said for one of South Africa's leading Mexican food suppliers, Bandito's Chile Co. " The football World Cup offers us a tremendous platform to showcase our product range," confirms its managing director and founder Kian MacRae. For the next six months, it will no doubt be all hands on deck as businesses not just from South Africa but across the world race to grasp the potential of this unique opportunity. December 09 www. bus- ex. com 3

8 CUSTOMER FOCUS: Testimonies to excellence For one UK- based company, success depends upon a sound, reliable and honest approach to customer service. GREEN BUSINESS: The carbon challenge Businesses face a range of challenges in their efforts to manage their carbon consumption and emissions. SUPPLY CHAIN MANAGEMENT: Build confidence, not inventory Having the confidence in your supply chain to perform efficiently can pay dividends in reduced inventories. Rand Refinery An act of alchemy South African refiner knows that even with a commodity as rock solid as gold, change has to be managed. Tata Steel: Orissa Project Meeting the need Tata Steel is making a multi- billion dollar investment in a new plant in the Indian state of Orissa. Bridgestone Running on empty One of South Africa's leading tyre producers focused on customer service to overcome an overheated market. 4 www. bus- ex. com December 09 8 12 16 20 26 34 16 20