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to be about far more than simply gaming. "Naturally, Morula caters mainly to the needs of those who want the thrill of gambling and winning. But some visitors come just to enjoy our facilities and soak up the atmosphere, as well as to participate in a lot of niche activities that we host here. We are very good at designing packages to meet special needs and interests here," he states. As well as 73 luxuriously appointed rooms, including a presidential suite, there is also one of Pretoria's best restaurants, the Calabash, a health spa and ground-breaking entertainment venues. Hosting conferences and banquets are specialties. However, Sibanda believes that outstanding facilities are just one aspect of what makes Morula special. "You can find most of our facilities elsewhere in other casinos, but the setting and experience will not be the same. After so many years in the industry, we really know how to look after our customers and make them feel special. Long experience has taught us this lesson."We pride ourselves on offering excellent service that is always warm and friendly, but never intrusive. For example, many of our regular customers tell us they feel that Morula is like their home away from home, but is also a place environment overlooking the beautiful Nooitgedacht Dam. Secondly, this prime location is close to several major urban conurbations and within easy driving distance from Pretoria. This makes the complex ideally located to attract wealthy city workers and business people travelling and staying in the region.Sibanda believes that the secret of Morula's second wave of success is its ability to cultivate a unique and distinct ambience that is simply unmatchable. "The Morula experience is just unlike anything else available. There is simply nothing else that can match it," he says. Just over three years ago, Morula underwent major refurbishment in a drive to retain its competitive position in the marketplace. The entire property received a major facelift and the style of the casino is now based on African architecture with luxurious modern interiors. A refreshed gaming floor, entertainment venues and hotel rooms also coincided with the shift towards smart coin-free gaming using smart cards. The entire project cost just over R90 million and propelled Morula back to its former glory and ensured that it was once again a formidable competitor in the region.Sibanda is at pains to point out that while the casino lies at Morula's heart, the resort has also grown and evolved ATRONIC's systems solutions drive more than 50,000 slot machines and 1,300 tables in more than 60 countries over five continents! CRYSTAL.netT is the industry's most robust and powerful platform to date, and is designed to maximise revenues, reduce maintenance downtime, and streamline casino operations by combining power, efficiency, flexibility, and entertainment. It features the most efficient processing performance, longest average lifetime, and highest interface capacity of any online system in the business.ATRONIC 94 April 10

where they can forget their daily worries and cares and concentrate on the fun and thrill of being here," he says.An ambience like this requires very careful cultivation; therefore, staff recruitment and training are fundamental to making the Morula experience work. "We believe that our employees are our biggest asset. It is they who set the Morula experience apart from the experience that is on offer at other casino properties. We strongly believe that there is always room for improvement in all that we do and we keep striving towards that perfection," Sibanda says. In October last year, the resort's hard work paid off when Morula was voted the top entertainment destination in the Tshwane region by 3,696 leaders and achievers from regional businesses and government. This accolade earned Morula the PMR Diamond Arrow award, which recognised the resort as the most nominated and highest rated destination in the entertainment category.Looking to the future, Sibanda believes that Morula should continue to focus on what it does best. "We must Morula Casino & HotelApril 10 95focus on those things that we do best as an organisation, which is to provide people with a fantastic, unforgettable experience. To achieve this, we need to be able to embrace new developments that offer new opportunities for customer satisfaction, whether that involves technology, processes or people. We want people to know that there is always something new and cutting-edge to be found at Morula," he says. Sibanda believes that the expansion possibilities for Morula are endless. "For example, we want to add more amenities to the resort, in particular a new fast food option. In today's world, people want speed and convenience, so a sit-down dining experience is not what is always wanted, despite the fact that we have an excellent restaurant."Most importantly, though, the complex must stick to the Morula ethos of striving for continuous improvement. "We must carry on doing what we are doing now, but always strive to do it better," he concludes. - Editorial research by Vincent Kielty