page 1
page 2
page 3
page 4
page 5
page 6
page 7
page 8
page 9
page 10
page 11
page 12
page 13
page 14
page 15
page 16
page 17
page 18
page 19
page 20
page 21
page 22
page 23
page 24
page 25
page 26
page 27
page 28
page 29
page 30
page 31
page 32
page 33
page 34
page 35
page 36
page 37
page 38
page 39
page 40
page 41
page 42
page 43
page 44
page 45
page 46
page 47
page 48
page 49
page 50
page 51
page 52
page 53
page 54
page 55
page 56
page 57
page 58
page 59
page 60
page 61
page 62
page 63
page 64
page 65
page 66
page 67
page 68
page 69
page 70
page 71
page 72
page 73
page 74
page 75
page 76
page 77
page 78
page 79
page 80
page 81
page 82
page 83
page 84
page 85
page 86
page 87
page 88
page 89
page 90
page 91
page 92
page 93
page 94
page 95
page 96
page 97
page 98
page 99
page 100
page 101
page 102
page 103
page 104
page 105
page 106
page 107
page 108
page 109
page 110
page 111
page 112
page 113
page 114
page 115
page 116
page 117
page 118
page 119
page 120
page 121
page 122
page 123
page 124
page 125
page 126
page 127
page 128
page 129
page 130
page 131
page 132
page 133
page 134
page 135
page 136
page 137
page 138
page 139
page 140
page 141
page 142
page 143
page 144
page 145
page 146
page 147
page 148
page 149
page 150
page 151
page 152
page 153
page 154

to be about far more than simply gaming. "Naturally, Morula caters mainly to the needs of those who want the thrill of gambling and winning. But some visitors come just to enjoy our facilities and soak up the atmosphere, as well as to participate in a lot of niche activities that we host here. We are very good at designing packages to meet special needs and interests here," he states. As well as 73 luxuriously appointed rooms, including a presidential suite, there is also one of Pretoria's best restaurants, the Calabash, a health spa and ground-breaking entertainment venues. Hosting conferences and banquets are specialties. However, Sibanda believes that outstanding facilities are just one aspect of what makes Morula special. "You can find most of our facilities elsewhere in other casinos, but the setting and experience will not be the same. After so many years in the industry, we really know how to look after our customers and make them feel special. Long experience has taught us this lesson."We pride ourselves on offering excellent service that is always warm and friendly, but never intrusive. For example, many of our regular customers tell us they feel that Morula is like their home away from home, but is also a place environment overlooking the beautiful Nooitgedacht Dam. Secondly, this prime location is close to several major urban conurbations and within easy driving distance from Pretoria. This makes the complex ideally located to attract wealthy city workers and business people travelling and staying in the region.Sibanda believes that the secret of Morula's second wave of success is its ability to cultivate a unique and distinct ambience that is simply unmatchable. "The Morula experience is just unlike anything else available. There is simply nothing else that can match it," he says. Just over three years ago, Morula underwent major refurbishment in a drive to retain its competitive position in the marketplace. The entire property received a major facelift and the style of the casino is now based on African architecture with luxurious modern interiors. A refreshed gaming floor, entertainment venues and hotel rooms also coincided with the shift towards smart coin-free gaming using smart cards. The entire project cost just over R90 million and propelled Morula back to its former glory and ensured that it was once again a formidable competitor in the region.Sibanda is at pains to point out that while the casino lies at Morula's heart, the resort has also grown and evolved ATRONIC's systems solutions drive more than 50,000 slot machines and 1,300 tables in more than 60 countries over five continents! CRYSTAL.netT is the industry's most robust and powerful platform to date, and is designed to maximise revenues, reduce maintenance downtime, and streamline casino operations by combining power, efficiency, flexibility, and entertainment. It features the most efficient processing performance, longest average lifetime, and highest interface capacity of any online system in the business.ATRONIC 94 www.bus-ex.com April 10

where they can forget their daily worries and cares and concentrate on the fun and thrill of being here," he says.An ambience like this requires very careful cultivation; therefore, staff recruitment and training are fundamental to making the Morula experience work. "We believe that our employees are our biggest asset. It is they who set the Morula experience apart from the experience that is on offer at other casino properties. We strongly believe that there is always room for improvement in all that we do and we keep striving towards that perfection," Sibanda says. In October last year, the resort's hard work paid off when Morula was voted the top entertainment destination in the Tshwane region by 3,696 leaders and achievers from regional businesses and government. This accolade earned Morula the PMR Diamond Arrow award, which recognised the resort as the most nominated and highest rated destination in the entertainment category.Looking to the future, Sibanda believes that Morula should continue to focus on what it does best. "We must Morula Casino & HotelApril 10 www.bus-ex.com 95focus on those things that we do best as an organisation, which is to provide people with a fantastic, unforgettable experience. To achieve this, we need to be able to embrace new developments that offer new opportunities for customer satisfaction, whether that involves technology, processes or people. We want people to know that there is always something new and cutting-edge to be found at Morula," he says. Sibanda believes that the expansion possibilities for Morula are endless. "For example, we want to add more amenities to the resort, in particular a new fast food option. In today's world, people want speed and convenience, so a sit-down dining experience is not what is always wanted, despite the fact that we have an excellent restaurant."Most importantly, though, the complex must stick to the Morula ethos of striving for continuous improvement. "We must carry on doing what we are doing now, but always strive to do it better," he concludes. - Editorial research by Vincent Kielty