57 Service & Repair Woodley Service Department Looking after the repair, service and calibration of your equipment Woodley Equipment has a history of excellent after sales care and part of that comes through our in- house service department complete with state of the art medical testing equipment. Here at Woodley we have a team of highly trained engineers and support staff who will monitor, organise and conduct the service, calibration and repair of your medical equipment. The service department specialises in a wide range of: . Haematology Analysers . Chemistry Analysers . Centrifuges . Microscopes . Infusion pumps . Syringe pumps . ECG machines Technical Support We have a technical support department staffed with biomedical scientists who deliver proven high- quality after- sales care to resolve your issues over the phone. All Woodley Account Managers are trained to deal with 1st line technical support queries. Any unresolved issues are dealt with directly by the Technical Support Team. Regular updating training is carried out and all staff are trained to use the Woodley Equipment Customer Service Database system. Servicing and Preventative Maintenance Woodley recommends that your equipment be serviced regularly to maintain performance, precision, accuracy and efficiency. Our competitive prices include shipping and handling, decontamination, serviceable parts, extensive functionality tests, safety checks and final calibration. On completion you will receive a full Performance Verification Report and calibration certificate. However should anything other than serviceable parts be required you will be contacted with a full quotation sent to you for agreement prior to any work being carried out. Please contact us on + 44 ( 0) 1204 669033 for further price details or to arrange the service of your equipment at a date convenient to you.
58Service & Repair Calibration Services Woodley Equipment Company prides itself on cost- effective solutions to ensuring your equipment is tested and calibrated to British Standards and/ or manufacturers' specifications using calibrated test equipment. Upon completion of the work our engineers will provide a detailed service report package, including a full and detailed report and a certificate of calibration. To ensure your equipment is regularly maintained, we will store all your surgery's service details on our database and automatically generate and provide annual service reminders. We will also keep record of all your calibrations for your future reference. If you would like a quotation for servicing, or calibration simply contact us with your medical servicing requirements, and we will then contact you with a competitive quotation. Repairs and Breakdown Support Occasionally equipment does fail and Woodley Equipment is here to support you when it does. Simply contact us and take advantage of our " Return to Base" Express Service. We can arrange to send you out a loan instrument the same day* and arrange the collection of your broken device. An assessment will be conducted on receipt of your equipment. We will contact you and provide a full quotation for agreement prior to any work being carried out. We can repair most medical devices and keep a large stock of spare parts from leading manufacturers to speed up the repair process. Service Agreements For total piece of mind Woodley provide a variety of service agreements so you can find one to suit your needs. Once you are covered by a Service Agreement you have access to enhanced technical support, provision of free loan equipment, a fully arranged annual service and priority in the repair of your equipment. Please do not hesitate to contact us for further information or a quote. Why Choose Woodley? Technical Support We have over 20 years experience in providing free unlimited technical support. Safety We all guarantee equipment is tested to the highest current EU and UK standards. Repairs We offer an economical alternative to manufacturers' charges. Loan Equipment We offer a variety of loan machines to ensure your continuity ( subject to availability). Contracts We offer fixed price contracts discounts and benefits. * subject to availability when repairs are reported before 2.30pm www. woodleyequipment. com